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Our PromiseOur Warranty
We build custom closets to last — and we stand behind them. Every system we design, build and install comes with a lifetime warranty against manufacturer defects for as long as you own your home, and when life happens, we can order replacement parts to keep your closet looking its best.
Lifetime warranty on manufacturer defects
Every custom closet, pantry, garage and home-office system we install is backed by a lifetime warranty against manufacturer defects — for as long as you own your home. If a component fails because of a defect in materials or workmanship, we'll replace the defective part free for as long as you own your home. Installation of warranty parts is included for the first year — right alongside our workmanship guarantee; after that, the replacement part is still free and a standard service-call fee covers the trip out to install it.
Typical manufacturer defects covered at no charge include:
- Delamination or separation of the melamine surface or board
- Panels or shelves that warp or fail under normal use
- Defective soft-close hinges, drawer slides or other hardware
- Rod brackets or mounting hardware that fail because of a defect
- Workmanship issues with our installation
Replacement parts for everything else
Life happens — kids, moves, and the occasional overloaded shelf. When damage isn't a manufacturer defect (accidental damage, misuse, or normal wear over many years), we've still got you covered. We can order matching replacement parts so your system keeps looking like the day it went in. Replacement parts are billed at our cost and installation at our regular service rate — just reach out and we'll put together a quote.
What's covered — at a glance
✓ Covered by the lifetime warranty
- Manufacturer & material defects — replacement part free for life
- Workmanship defects in our installation
- Hardware that fails due to a defect
- Installation of warranty parts free the first year
↺ Replacement parts (parts at cost + service)
- Accidental damage — dents, scratches, breakage
- Damage from misuse or overloading
- Normal wear after many years of use
- Changes or additions you'd like down the road
Service & labor
Replacement parts for covered manufacturer defects are free for as long as you own your home. Installation of those warranty parts is included for the first year, alongside our workmanship guarantee; after that the part is still free and a standard service-call fee covers the trip and labor to install it. Non-defect repairs, replacement parts and any changes you'd like are quoted at our regular rates.
The fine print
- The lifetime warranty covers the original homeowner for as long as they own the home; it is not transferable to a new owner if the home is sold.
- It applies to systems designed, built and installed by National Closet Company.
- Warranty parts are provided free for life; installation labor is included for the first year, after which a standard service-call fee applies.
- Natural variation in laminate or wood-grain finishes, and expected wear from everyday use, are not considered defects.
How to make a warranty claim
It's simple. Call or text us at 629-298-8241 or email [email protected] and let us know what's going on — a few photos help us sort it out fast. If it's a covered manufacturer defect, we'll take care of the repair or replacement. If it isn't, we'll quote replacement parts so you're never stuck.
Start with a free in-home design — one honest price, and a closet we stand behind.